Customer Charter

Customer Charter

Please click here to view:

Download Customer Charter - Sinhala  Sinhala PDF

Download Customer Charter - Tamil  Tamil  PDF

Download Customer Charter - English  English PDF

Customer Charter for Primary Dealers in Government Securities

Customer Charter for Primary Dealers in Government Securities - From CBSL cbsl.gov.lk

 

USA Patriot Act Certification

Foreign banks that maintain a correspondent account in USA are required to complete USA PATRIOT Act Certification. Therefore to meet this requirement, BOC has duly completed USA Patriot Act Certification, to be used by any Financial Institution that requires such certification from BOC or its overseas branches.
Please click here to view:

USA Patriot Act Certification  USA Patriot Act Certification

Details of Financial Ombudsman Sri Lanka

The Office of the Financial Ombudsman Sri Lanka
143 A, Vajira Road,
Colombo 05.

Tel:         +94 11 2595624
Fax:        +94 11 2595625
E mail:    fosril@sltnet.lk
Web:      https://www.financialombudsman.lk